Returns and exchanges

We want every piece to fit and feel right. If it doesn't, here's how we'll make it right.

Size exchanges

If your piece doesn't fit, we'll exchange it for another size free of charge, subject to availability. Request your exchange within 14 days of delivery.

Returns

[Describe your refund policy here, for example: returns for a refund are accepted within 14 days of delivery. Refunds go back to the original payment method within 5 to 10 working days of the return reaching us. Return shipping costs are the customer's responsibility.]

Conditions

To be accepted, items must be unworn, unwashed and in their original condition, with all tags attached and in their original packaging.

[List any non-returnable items here, for example sale pieces or custom-made orders.]

How to start a return or exchange

1. Contact us	Email [hello@luchemaison.com] with your order number and the size you'd like, or tell us you'd like a return.
2. Pack your piece	Fold it carefully in its original packaging with the tags attached.
3. Send it back	We'll reply with the return address and instructions within 2 working days.
4. We process it	Once your piece arrives and passes inspection, we send your exchange or issue your refund.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos. We'll cover the cost of putting it right.